February
11, 2002
NYC Unveils First Internet-Ready Pay Phone
By Erin Joyce
New York City's first Internet-ready
public phone is open for service, offering Web access and e-mail
for 25 cents a minute -- and looking to tease cell phone users back
to pay phones.
Located
on the southwest corner of West 46th Street off Fifth Avenue, the
phone also features long distance service using voice-over IP telephony.
At
25 cents a minute, or with a swipe of a credit card that starts
a meter running, the public can surf and check Web-based e-mail,
even snap a picture to send as an attachment.
Depending
on how the 30-day trial run goes -- including whether the rugged-looking
phone can withstand vandalism -- its owner TCC Teleplex would like
to install 100 more around the city.
"If
you think of the 30 million tourists who visit the city each year,
many of them are from outside the country and their cell phones
don't work here," said Dennis Novick, the president and chief
executive of TCC Teleplex, located in Manhattan.
People
can use it to make reservations at Broadway shows, even pay their
parking tickets, he said (the Web sites NYC.gov and Broadway.com
are prominent with NetYou Corp., which powers the service).
In
addition to the 25 cent per-minute charge, the company is looking
at revenue possibilities with cable and media company Viacom, which
is the media representative for the sides of the phone kiosk.
Beyond
capturing the fancy of tourists, Novick wants to get the attention
of the estimated 97 percent of cell phone users without Web access
on their devices.
Like
many pay phone companies created in the mid-1980s after the break-up
of AT&T, TCC Teleplex is now trying to cope with the impact
of cell phone usage on the 1,500 pay phones it operates around the
city.
The
American Public Communications Council, for example, estimates that
pay phone usage has dropped by 30 percent within the past three
years.
As
he watched passers-by insert pockets of quarters, swipe credit cards,
or just marvel at the yellow-lined screen behind a thick plastic-like
shield, Novick said, "people ask us how are we going to make
money with this. I see it as more than that right now. I really
believe it's a natural evolution of what a public phone should be."
The
phone also features a red button that automatically dials 911 and
sends a location signal that lets emergency workers know where the
call came from right away.
Novick
said the company settled on West 46th Street because it was the
earliest dedicated DSL connection it could get from its Internet
provider, Verizon Communications.
Ben
Lieman, who had swung by on his bike to check it out, said he found
it a great addition for the public but found the design prohibitive
for disabled access.
"Somebody
in a wheelchair would have a hard time reaching it," said Lieman,
who helps deploy assisted technologies for the department of social
services. "The screen could also be enlarged, and the keypad
-- the white letters on the black keys will be rubbed off soon --
could have a better contrast such as yellow on black or even red
on black."
But
overall, he said he was glad to see Internet access offered in public.
Same
with Nick Jarecki, who stopped in from his office around the corner
on Fifth Avenue to check out the service.
"I
think it's a good step toward getting this stuff out into the public
in New York," said Jarecki. "The video camera is cool,
too."
Jarecki
said he was intrigued about trying the phone, given that the company
he helped found 18 months ago, PIX (for Public Internet Exchange),
has installed some 24 Internet-access kiosks in hotels and cafes
around the city, with more on the way.
With
PIX offering similar services, including a planned rollout of an
order system for move ticket purchases (his brother founded Moviefone
before selling it to AOL), Jarecki was more intrigued about teaming
up with TCC Teleplex.
It
could be just the kind of sentiment that TCC Teleplex's Novick is
looking for, along with preferences and usage patterns that show
up over the next 30 days.
February
11, 2002
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